Frequently Asked Questions

Our prices are for discounted single bottles in mixed dozen purchases only. You must order in 12 bottle lots.   You can order any combination of wines to make up a case of 12 bottles.

All orders are dispatched within 2 business days of receiving your order unless otherwise advised. Wine will not be delivered to an unattended premises and must be signed for by a person over 18 at the time of delivery.

Yes, however we always suggest that you contact us prior to ordering any wines from the Old & Rare category to ensure the quantity you require is available..

We will always contact you by phone to advise you of an alternative, or offer another wine recommendation..

As there are duty issues for different countries we do not accept international orders via the website. Please call us on 02 9908 4994 or email rhys@thevinepress.com  with your request for international freight and desired destination.

FREE DELIVERY for wine orders over $300. (see exceptions below*)

• For QLD Far Country, WA Country, TAS Country, SA Country – $50 per case for all orders (regardless of value)
• For Darwin & All NT – $55 per case for all orders (regardless of value)

For orders under $300:-

• $10 per case for Sydney Metro
• $16 per case for NSW Country, Melbourne Metro, Vic Country, Brisbane Metro, Gold & Sunshine Coasts, Canberra/ACT
• $18 per case for QLD Country (includes Toowoomba, Bundaberg, Gladstone, Rockhampton, Mackay, Townsville, Cairns) Adelaide Metro, Perth Metro, Hobart Metro and Launceston Metro.

* Please enquire for rates to other cities and delivery to regional areas.

Refund & Return Policy

Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you receive you can return them for a full refund, under the following circumstances:

• The wine bottles are not opened
• The wine bottles are returned within 7 days of receiving the goods

We will refund your money when we receive the goods and we are satisfied that they are in original condition. You are responsible for the costs of delivery of sending the goods to us.

Please phone 02 9908 4994.

All prices on our site are quoted in Australian dollars. They are quoted as discounted single bottle prices for mixed dozen purchases only.  Minimum purchase is a 12 bottle case.  Orders must be in lots of 12.